Canberra IQ Privacy Policy

Canberra IQ’s privacy policy applies to all clients and customers and conforms to Internet privacy standards.

Collection of Information

Trialsters and subscribers are required to provide a name, email address and phone number.

Email correspondence with trialsters and subscribers may be stored, particularly in regard to sales, support and accounts, in order to provide service references.

Storage of Collected Information

We follow accepted industry standards to protect personal information.

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website that information is encrypted using secure socket layer technology (SSL).

Credit card details are passed to our payment services provider, EWay, for payment processing. We do not view or store credit card details.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at iq@canberraiq.com.au.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Canberra IQ site to external entities are not covered by this policy. The terms and conditions set out in this privacy statement only cover the Canberra IQ domain.

Changes to Privacy Policy

We reserve the right to modify this privacy statement at any time. If we make changes to this policy we will notify you by email or by a notice on our homepage.

Security Policy

Canberra IQ uses the eWAY Payment Gateway for its online credit card transactions.

  • eWAY is an authorised third party processor for all the major Australian banks.
  • All online credit card transactions using the eWAY gateway are secured payments.
  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Canberra IQ or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY at no time touches your funds, payments are directly transferred from your credit card to the merchant account held by Canberra IQ.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.

Our service

Trialsters receive a welcome email in reply within 24 hours of opting in for a trial. This will advise them how to log-in to establish an account and access Canberra IQ’s complete database. On logging in they will be prompted to change their password to one of their own choosing. Canberra IQ has no access to this new password.

Refund & Returns Policy

Subscribers can opt-out of receiving our service within 30 days of purchasing a 12-month subscription and receive a refund of their payment less a $100 service fee.

Subscriptions can be cancelled at any time after 30 days, without refund.

Subscriptions can be transferred to others at any time without charge.

If you have questions or concerns regarding this statement, you should contact us at

  • 02 6295 7127
  • iq@canberraiq.com.au

If you have any enquiries regarding eWay’s payment services please visit www.eWAY.com.au.